Privacy Policy

Effective date: June 28, 2026

Data controller: Monakai Audio, a division of Monakai Music
Contact email: support@monakaiaudio.com
Website: https://monakaiaudio.com

Monakai Audio (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our installers, or run our VST3 audio plugins.

1. Information We Collect

We collect only the information needed to provide and improve our products and services:

• License information: When you activate a Monakai Audio product, the plugin may send a license key and/or purchase token to our license server to validate your purchase or trial status. This information is used solely for authorization.
• Contact information: If you contact us via email or a support form, we collect the information you provide (such as your name and email address) so we can respond to your request.
• Device and usage information: Our website and plugins may collect non-personal technical data, such as your IP address, browser type, operating system, DAW version, plugin crash logs, and pages visited. This helps us diagnose issues and improve performance.
• Cookies and similar technologies: We and our third-party partners use cookies to remember your preferences, analyze traffic, and serve relevant advertisements. For details, please see our Cookie Policy.

2. How We Use Information

We use the information we collect to:

• Validate product licenses and manage trial periods.
• Provide customer and technical support.
• Process payments and deliver digital products.
• Improve our products, website, and user experience.
• Maintain the security and integrity of our services.
• Comply with legal obligations and enforce our Terms of Service.

3. Information Sharing

We do not sell, rent, or trade your personal information. We only share information when:

• Required by law or to protect our legal rights.
• Necessary to provide services you have requested (for example, processing a payment through a secure third-party payment processor such as Stripe or PayPal).
• We use trusted service providers (such as hosting, analytics, and advertising partners) who process data on our behalf under strict confidentiality obligations.

4. Third-Party Services

We may use third-party services, including Google Analytics and Google AdSense, to analyze website traffic and display advertisements. These services may collect and process data according to their own privacy policies. We encourage you to review the Google Privacy Policy and Google Advertising Policies.

5. Cookies and Tracking

Our website uses essential cookies required for site functionality, as well as analytics and advertising cookies where permitted. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. License validation requests are transmitted over encrypted connections where supported by your system. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. License data is retained for the duration of your license plus a reasonable period to handle support requests.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. You may also have the right to object to certain processing or request a copy of your data in a portable format. To exercise these rights, contact us at support@monakaiaudio.com.

9. Children’s Privacy

Our products and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10. International Data Transfers

Monakai Audio is based in the United States. If you access our Site from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our Site, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates the most recent revision. We encourage you to review this page periodically for any changes.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@monakaiaudio.com
Website: https://monakaiaudio.com
Support: https://monakaiaudio.com/get-help.html